1. Introduction

VoiceCrumbs ("we", "our", "us") operates the voicecrumbs.com website and service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect the following types of information:

Account information: name, email address, and authentication data when you sign up.
Voice data: voice samples you record for voice cloning. These are used solely to generate your personal voice clone.
Call data: phone numbers you call, call duration, transcriptions, and messages exchanged during calls.
Payment information: billing details processed securely through Stripe. We do not store credit card numbers.
Usage data: pages visited, features used, and technical data like browser type and IP address.

3. How We Use Your Information

To provide and maintain the VoiceCrumbs service
To generate and store your voice clone for call use
To process calls, transcriptions, and translations
To process payments and manage your subscription
To improve our service and develop new features
To communicate with you about your account or service updates

4. Voice Data & Cloning

Your voice clone is private to your account. We do not share your voice data with third parties, use it for training purposes, or allow other users to access it. Voice clones are used exclusively to power calls you initiate. You can delete your voice clone at any time from your account settings.

5. Third-Party Services

We use the following third-party services to operate VoiceCrumbs:

Twilio — for making and receiving phone calls
OpenAI — for AI agent responses and translations
Fish Audio / ElevenLabs — for text-to-speech voice synthesis
Stripe — for payment processing
Neon — for database hosting

Each third-party service has its own privacy policy. We only share the minimum data necessary for each service to function.

6. Data Retention

We retain your data for as long as your account is active. Call transcriptions and conversation history are stored to enable conversation continuity. You can delete individual conversations or your entire account at any time. When you delete your account, all associated data including voice clones is permanently removed.

7. Cookies & Analytics

We use essential cookies for authentication and session management. We use Google Analytics to understand how our service is used. You can manage cookie preferences through the cookie consent banner.

8. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data and account
Export your conversation history
Opt out of non-essential communications

10. Contact

If you have questions about this Privacy Policy, contact us at [email protected].